We would like to be able to see a section where we can see To-Do's sent to other departments and users, and if they've been handled or voided, etc. so that we can follow up on To-Do's

It would be great if standard users were logged out after 15 minutes of inactivity just like the PCI Administrator is. This would reduce security risks even more.

We often use the Phone button in the Customer section to keep notes on our calls with our customers. We'd like an easy way to auto-create a follow-up todo based on the call. This follow-up today would be for the same customer and operator. Perhaps a checkbox to select that this needs a follow-up and also have a field for follow-up date (that might default to whatever increment was used last time, e.g. two weeks.)