TAPI phone system integration
We'd like CMS to work with our phone system to support automatic customer look-ups when accepting a call.
Could possibly also be used for outbound calling (perhaps make each phone number a link that could be clicked on to call.)
AdminRuss - NewHaven Software
(Product Manager, NewHaven Software)
shared this idea
2 comments
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TAPI stands for Telephony Application Programming Interface so it is in fact what you're asking for. It's a industry standard of sorts for integrations with phone systems.
If we were to pursue phone system integration, it would likely be not for a specific system but instead to support the TAPI standard.
You'd want to check if your phone system was "TAPI compliant" to see if it could work with this feature.
Reference - https://en.wikipedia.org/wiki/Telephony_Application_Programming_Interface
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Anonymous
commented
We have a similar request, but use a different phone system. So maybe if CMS simply offered a general phone system integration?